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Noticeboard

SATURDAY CLINIC DATES:  

East Harling:               13th June

Kenninghall:                27th June

East Harling:                11th July

Kenninghall:                 18th July

 

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OUT OF HOURS: NEW TELEPHONE NUMBER.

The telephone number for the Out of Hours Service is 111.  Please use this service between 18:30 and 08:00, weekends and bank holidays.

Between 08:00 & 08:30 and 18:00 &18:30 Monday - Friday, please dial: 01603 481253.

 

E XTENDED HOURS - SATURDAY MORNING CLINICS

We would like to remind patients that they can book an appointment with both a Doctor or Nurse on Saturday mornings.  Surgerys are held at each site once a month.  These clinics are for pre-bookable appointments only between the hours of 8.30 and 11.45.

 

FLU VACCINATIONS

If you are eligible i.e.65 and over or in the "At Risk Group" with one of the following conditions:-Respiratory, Heart , Kidney , Liver disease. Diabetes, disease of the Nervous system, Immunosuppression, had a Stroke, or are a Carer. Please telephone to make an appointment.

N.B. flu injection provides protection against against the most prevalent flu viruses including the H1N1 (Swine flu) virus.

If you are included in the above you are also eligible for a Pneumococcal Vaccination, if you have not already had one, please ask the receptionist when making your appt as this can be given at the same time, but a longer appointment will be required.

SUMMARY CARE RECORD

You will have received information in the post from NHS Norfolk regarding the creation of a Summary Care Record (SCR). If you have any queries regarding the SCR, in the first instance please contact the NHS Care Records Service Information line on 0845 603 8510, PALS on 0800 587 4132 or visit www.nhscarerecords.nhs.uk

Finally, you may contact the Practice Manager, Wayne Rawlings, or his Assistant, Rebecca Leech, who will try to help with any queries you may have. Please do not book an appointment with your GP specifically to discuss the SCR.

Thank you.

Welcome to East Harling & Kenninghall Medical Practice

At our Practice the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

 

Kenninghall Surgery East Harling Surgery 

                               Kenninghall Surgery                                                                  East Harling Surgery

In addition to everything you need to know about the Practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

 Important Information for Patients

The Timber Hill Walk-In Centre is moving on 1st June 2015

 

From 1st June 2015 this service will be located at Rouen House, on Rouen Road, Norwich.  This new location is a short walk from the existing site - about 200 metres and will be called:

 

Norwich Practices' Health Centre

 

Patients who use the Walk-In Centre should be aware that there will be a ‘phased opening’ of this service. This means patients may have to wait longer than usual at the Walk in Centre for the first few months from 1st June, until it is fully operational. 

 

 

NEW FOR JUNE 2015!

 

Our PPG has produced a Newsletter which is available from Reception/Waiting Rooms at both sites or you can go to the Patient Group tab on the righthand side of this page and click on the link to view

on-line.  This will be a quarterly publication and we would welcome your feedback and suggestions for topics you may like covered in future editions.

 

With effect from 31st March 2015

In addition to the facility provided by the Practice to book/cancel a GP appointment online and order repeat medication, we now offers patients the facility to view areas of their medical record online.

The areas patients willbe able to access include medications, allergies, adverse reactions and immunisation records. 

This service is available now to all those patients who have registered for EMIS Access.  If you wish to be able to access this information, please speak to a member of our Reception Team.

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  NHS Friends & Family Test

We would like you to have the best possible experience of care from us and the new NHS Friends & Family Test is a way of gathering information to enable us to review the care and service we provide.  The Test (Survey) is based on one simple question plus an optional follow up question, and the Practice has added a third question in order to gain as much feedback as possible regarding what you like and what you think we could improve.

The Friends & Family Test will be on-going and you are welcome to complete the Survey following any contacts, for any reason, with the Practice.  Paper copies of the Survey are now available at Reception and in the waiting rooms at both sites, together with a collection box for your completed forms.  Alternatively, you can click on the 'Friends & Family Test' link on the right hand side of this page under the heading 'Have your say' and complete the Survey on-line.

 REPEAT PRESCRIPTION ORDERING SERVICE - EMIS ACCESS

If you usually order your repeat prescriptions on-line, you will notice that the link below has changed to EMIS Access.  If you have not already done so, in order to be able to utilise this secure service, you will need to register.  To do this, you will need to visit the Surgery and ask for a Patient Access Registration form at Reception.  You must also bring a form of photographic ID with you as without this we will be unable to register you for this service.

The previous on-line method for repeat prescription ordering has been withdrawn in totality and therefore you will need to register for EMIS Access to enable you to continue to order your medication on-line.

NOTE:   For anyone who does not have photographic ID or is housebound and unable to attend the Surgery, please contact Mrs. R. Leech or Mrs. S. Ragg; we want as many patients as possible to be able to access this service and will do all we can to facilitate this.

 

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PATIENT REFERENCE GROUP

The Practice runs a Patient Reference Group which consists of patients who have signed up to be contacted by us, via email, and canvassed for their views on the Practice and the services we provide.  We are always seeking new members and if you are interested in joining, please click on the Patient Group Link on the righthand side of this page for more information.  

 


(Site updated 04/06/2015)
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